<div><b>We’re on a mission to protect society from fraud and money laundering.</b>&nbsp;We’ve already protected over 2 million people through life’s big transactions.</div><div><br></div><div>Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.</div><div><br></div><div>Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.</div><div><br></div><div>Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.</div><div><br></div><div>Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.</div><div><br></div><div><br></div><div><b style="font-size: 18px;">Customer Support Executive role</b></div><div><br></div><div>This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills &amp; duties.</div><div><br></div><div>The <b>consumer team</b> are contacted by&nbsp;phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.</div><div><br></div><div>You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.</div><div><br></div><div>The <b>client team</b> focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.</div><div><br></div><div>Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions.&nbsp;&nbsp;You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning.</div>

We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 2 million people through life’s big transactions.

Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.


Customer Support Executive role

This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.

The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.

You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.

The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.

Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions.  You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning.


<li>Take overall responsibility for your part of customer support and helping customers&nbsp;get the most out of Thirdfort.</li><li>Work with the support team to deliver against ambitious targets.</li><li>Be highly organised and be able to juggle enquiries; seeing ID checks through&nbsp;to completion by raising tickets and callbacks.</li><li>You will have an open and friendly attitude that puts customer service at the heart of everything you do.</li><li>You will have&nbsp;the ability to communicate effectively and persuasively; patience and empathy are essential.</li>

You will achieve your mission as our Customer Support Executive by: 

<li>Incredible Customer Support Executives are not easy to find, so we are looking for <b>individuals who love helping people and are keen to grow and develop within our team</b>. In return we will offer learning &amp; development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.</li><li>Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.</li><li>You’ll want to devour information from our clients &amp; users so that we can make continual improvements to our app journey.</li><li>Understand the&nbsp;key pain points we are solving for our clients.</li><li>You will be hungry to join an epically exciting startup. You’ll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.</li><li>1-2 years Customer Support&nbsp;experience is helpful, especially in the start up or&nbsp;tech or legal space. However,&nbsp;we’re open minded and interested in grads or&nbsp;people coming from jobs in other areas who can demonstrate the above skills.</li>

<li>Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that’s why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best.</li><div><br></div><div><b>Our Benefits:</b></div><div><br></div><li>We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we’d take you through the interview process and assess you against our internal performance framework which gives us further clarity. We’ll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we’re aligned.</li><div><br></div><li>We’ve created our benefits package to reflect Thirdfort’s mission and values. We place a strong focus on&nbsp;<b>Security first</b>&nbsp;given what we do, extending this to our team’s physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work.</li><div><br></div><div><b>When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:</b></div><div><br></div><li>Compensation - £25,000 annual salary (dependant on experience)</li><li>Share options for all employees</li><li>Hybrid, expectations of a minimum of 2 days office presence per week  </li><li>Enhanced parental leave</li><li>Customisable wellness budget and £250 WFH Budget</li><li>Up to 30 days Working from Abroad</li><li>Uncapped holiday</li><li>Enhanced sick leave</li><li>Private healthcare with our provider, AXA</li><li>Regular company and team socials</li><li>Uncapped budget for personal development</li><li>Share options for all employees</li><li>Enhanced employer matching pension scheme with salary sacrifice options</li><li>Access to our Cycle to Work scheme and our Electric Car Scheme</li>

<div><i style="font-size: 16px;">We’re on a mission to protect society from fraud and money laundering. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.</i></div><div><br></div><div><i style="font-size: 16px;">Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.</i></div><div><br></div><div><i style="font-size: 16px;">Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions.</i></div><div><br></div><div><i style="font-size: 16px;">Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.</i></div><div><br></div><div><i style="font-size: 16px;">Over 1500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.</i></div>

We’re on a mission to protect society from fraud and money laundering. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions.

Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.


<li>You will be responsible for information security at Thirdfort, leveraging your expertise to help us live our Build on Trust company value. By improving the coverage and efficiency of our security controls, you will help reduce our security risk whilst also allowing us to give best in class answers to clients, regulators and auditors about our security practices.  You will report directly to the Head of Engineering.</li><li>You will oversee critical security infrastructure and operations, automate security workflows, and work closely with technical and business stakeholders to ensure effective, efficient and appropriate security controls are in place across all parts of the business.</li><li>This is a great opportunity to across all aspects of security, and help shape how security is done at Thirdfort. Working in a fast paced, cloud native environment, you will be involved in everything from security operations to application security, cloud security and supply chain security.</li><li>You will thrive in this role if you are an experienced and curious technologist, and enjoy finding pragmatic and effective solutions to business problems. A breadth of knowledge across security and software engineering fields, with the ability to deep dive on areas as needed, will set you up well for success</li><li>Our Product and Tech teams are remote first and so you can be based anywhere in the UK. This does not mean though that our remote first team aren’t welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suit them best.</li>

<li>Working with the Head of Engineering to develop the security strategy and ensure appropriate security governance is in place</li><li>Operating and improving/implementing security infrastructure including SIEM, WAFs, Firewalls and EDR/AV</li><li>Working with engineering teams to ensure best practices including secure development, security testing, vulnerability remediation and supply chain security</li><li>Working with DevOps on our Cloud Security Posture, ensure appropriate IAM structures are in place, and review, triage and remediate (or coordinate remediation of) cloud infrastructure threats and findings</li><li>Work closely with on Governance, Risk and Compliance to maintain certifications (e.g. ISO 27001), and identify opportunities for automation - improving efficiency and coverage.</li>

You will achieve your mission as our Security Engineer by: 

<li>Have hands-on experience in one or more of the following areas: (Security Operations Centre; Product/Application Security; Cloud Infrastructure Security; Cloud DevOps/Infrastructure Engineering)</li><li>Have reasonable experience of Cloud security</li><li>Are a confident writing code in at least one mainstream programming language</li><li>Are a security generalist - happy to get stuck in to different security specialisms even if you don’t have prior professional experience</li><li>Have a pragmatic, result and risk oriented approach to security</li>

<li>Previously worked with Google Cloud Platform</li><li>Are confident writing code in Go and Javascript</li><li>Have been involved in implementing a Zero Trust security strategy</li><li>Have used Infrastructure as Code solutions such as Terraform</li><li>Have experience of working closely software engineering teams</li><li>Have a solid understanding of software engineering best practices, including the Agile SDLC, CI/CD, iterative development, automated testing etc.</li><li>The ability to set meaningful, business aligned goals and execute independently, utilising your great communication skills</li><li>Have a solid understanding of Enterprise security, such as experience working with IT teams on MDM, EDR, CASB, and/or SASE configuration and management.</li><div><br></div><div><i><b>Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don’t think you have all the requirements listed here but feel this could be a role and environment you’d thrive in, we would still love for you to apply.</b></i></div>

You would be an excellent fit for this role if you:

<li>Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that’s why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best.</li><div><br></div><div><b>Our Benefits:</b></div><li>We’ve created our benefits package to reflect Thirdfort’s mission and values. We place a strong focus on <b>Security first</b> given what we do, extending this to our team’s physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work.</li><div><br></div><div><b>When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:</b></div><div><br></div><li>Compensation - £80,000-£100,000 p.a. base salary</li><li>Flexible Working Hours</li><li>Enhanced parental leave</li><li>Customisable wellness budget and £250 WFH Budget</li><li>Up to 30 days Working from Abroad</li><li>Uncapped holiday</li><li>Enhanced sick leave</li><li>Private healthcare with our provider, AXA</li><li>Regular company and team socials</li><li>Uncapped budget for personal development</li><li>Share options for all employees</li><li>Regular company and team socials</li><li>Enhanced employer matching pension scheme with salary sacrifice options</li><li>Access to our Cycle to Work scheme</li><div><br></div><div>We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.</div><div><br></div><div><i><b>If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we’ll do our best to accommodate.</b></i></div>

Join us on our journey

Job listing

Customer Support Executive

Security Engineer