<div><b>We’re on a mission to protect society from fraud and money laundering.</b>&nbsp;We’ve already protected over 2 million people through life’s big transactions.</div><div><br></div><div>Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.</div><div><br></div><div>Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.</div><div><br></div><div>Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.</div><div><br></div><div>Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.</div><div><br></div><div><br></div><div><b style="font-size: 18px;">Customer Support Executive role</b></div><div><br></div><div>This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills &amp; duties.</div><div><br></div><div>The <b>consumer team</b> are contacted by&nbsp;phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.</div><div><br></div><div>You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.</div><div><br></div><div>The <b>client team</b> focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.</div><div><br></div><div>Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions.&nbsp;&nbsp;You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning.</div>

We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 2 million people through life’s big transactions.

Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.


Customer Support Executive role

This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.

The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.

You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.

The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.

Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions.  You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning.


<li>Take overall responsibility for your part of customer support and helping customers&nbsp;get the most out of Thirdfort.</li><li>Work with the support team to deliver against ambitious targets.</li><li>Be highly organised and be able to juggle enquiries; seeing ID checks through&nbsp;to completion by raising tickets and callbacks.</li><li>You will have an open and friendly attitude that puts customer service at the heart of everything you do.</li><li>You will have&nbsp;the ability to communicate effectively and persuasively; patience and empathy are essential.</li>

You will achieve your mission as our Customer Support Executive by: 

<li>Incredible Customer Support Executives are not easy to find, so we are looking for <b>individuals who love helping people and are keen to grow and develop within our team</b>. In return we will offer learning &amp; development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.</li><li>Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.</li><li>You’ll want to devour information from our clients &amp; users so that we can make continual improvements to our app journey.</li><li>Understand the&nbsp;key pain points we are solving for our clients.</li><li>You will be hungry to join an epically exciting startup. You’ll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.</li><li>1-2 years Customer Support&nbsp;experience is helpful, especially in the start up or&nbsp;tech or legal space. However,&nbsp;we’re open minded and interested in grads or&nbsp;people coming from jobs in other areas who can demonstrate the above skills.</li>

<li>Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that’s why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best.</li><div><br></div><div><b>Our Benefits:</b></div><div><br></div><li>We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we’d take you through the interview process and assess you against our internal performance framework which gives us further clarity. We’ll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we’re aligned.</li><div><br></div><li>We’ve created our benefits package to reflect Thirdfort’s mission and values. We place a strong focus on&nbsp;<b>Security first</b>&nbsp;given what we do, extending this to our team’s physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work.</li><div><br></div><div><b>When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:</b></div><div><br></div><li>Compensation - £25,000 annual salary (dependant on experience)</li><li>Share options for all employees</li><li>Hybrid, expectations of a minimum of 2 days office presence per week  </li><li>Enhanced parental leave</li><li>Customisable wellness budget and £250 WFH Budget</li><li>Up to 30 days Working from Abroad</li><li>Uncapped holiday</li><li>Enhanced sick leave</li><li>Private healthcare with our provider, AXA</li><li>Regular company and team socials</li><li>Uncapped budget for personal development</li><li>Share options for all employees</li><li>Enhanced employer matching pension scheme with salary sacrifice options</li><li>Access to our Cycle to Work scheme and our Electric Car Scheme</li>

<div><i style="font-size: 16px;">We’re on a mission to protect society from fraud and money laundering. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.</i></div><div><br></div><div><i style="font-size: 16px;">Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.</i></div><div><br></div><div><i style="font-size: 16px;">Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions.</i></div><div><br></div><div><i style="font-size: 16px;">Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.</i></div><div><br></div><div><i style="font-size: 16px;">Over 1500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.</i></div><div><br></div><div><span style="font-size: 16px;">We're looking for a detail-oriented and proactive People Associate to join our People &amp; Talent team in driving excellence in our people operations and workplace experience. </span></div><div><br></div><div><span style="font-size: 16px;">This is an exciting opportunity to:</span></div><div><br></div><div><span style="font-size: 16px;">- Own and enhance our people operations processes, ensuring smooth delivery of key employee lifecycle events</span></div><div><span style="font-size: 16px;">- Drive engagement through creative social and cultural initiatives that bring our dispersed team together</span></div><div><span style="font-size: 16px;">- Make a direct impact on our company culture by managing workplace operations and creating memorable team experiences</span></div><div><br></div><div><span style="font-size: 16px;">As this role is in part managing our London Office, this role will be 3-4 days per week in the office.</span></div>

We’re on a mission to protect society from fraud and money laundering. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions.

Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.

We're looking for a detail-oriented and proactive People Associate to join our People & Talent team in driving excellence in our people operations and workplace experience. 

This is an exciting opportunity to:

- Own and enhance our people operations processes, ensuring smooth delivery of key employee lifecycle events
- Drive engagement through creative social and cultural initiatives that bring our dispersed team together
- Make a direct impact on our company culture by managing workplace operations and creating memorable team experiences

As this role is in part managing our London Office, this role will be 3-4 days per week in the office.


<li><b>Owning our people operations rhythms:</b> Coordinating various People processes including onboarding, offboarding, payroll and helpdesk management</li><li><b>Administration:</b> Maintaining our key People tools (Hibob, Lattice) to ensure upkeep of records and data accuracy. Conducting regular audits of people activities to ensure compliance</li><li><b>Supporting People processes:</b> Working closely with our People Partners to support the delivery of key employee lifecycle initiatives, including mission reflections, compensation reviews &amp; company surveys</li><li><b>Reporting:</b> Support our People Partners and CPO in creating regular reporting across People &amp; Talent</li><li><b>Culture and engagement:</b> Own our Social &amp; Engagement calendar ensuring we’re delivery an inclusive, engaging and fun calendar of social, DEI and wellbeing initiatives for our dispersed team. This will include owning key company events and socials, including company offsites and large events like the Christmas party</li><div><br></div><div><b>Managing day-to-day office operations</b>, <b>including: </b></div><li>Managing the workplace environment in London, coordinating with building management and the team</li><li>Ensuring offices are well-stocked</li><li>Managing and welcoming visitors</li><li>Leading office socials and events</li>

You will achieve your mission as our People Associate by: 

<li>Have 1-2 years experience working in a People team in a fast-growth business</li><li>Are organized, and pride yourself on your attention to detail - especially important managing all our employee records + payroll information</li><li>Like working with data to identify insights and trends</li><li>Are a good communicator and can communicate at a variety of levels, as you’ll often be the face of the people team to the business</li><li>Have a high level of emotional intelligence, and can see different perspectives and understand how your emotions and behavior can affect those around you</li><div><br></div><div><b>Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don’t think you have all the requirements listed here but feel this could be a role and environment you’d thrive in, we would still love for you to apply.&nbsp;</b></div>

<li>Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that’s why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best.</li><div><br></div><div><b>Our Benefits:</b></div><li>We’ve created our benefits package to reflect Thirdfort’s mission and values. We place a strong focus on <b>Security first</b> given what we do, extending this to our team’s physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work.</li><div><br></div><div><b>When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:</b></div><li>Compensation - £29-35K p.a. base salary</li><li>Flexible Working Hours</li><li>Enhanced parental leave</li><li>Customisable wellness budget and £250 WFH Budget</li><li>Up to 30 days Working from Abroad</li><li>Uncapped holiday</li><li>Enhanced sick leave</li><li>Private healthcare with our provider, AXA</li><li>Regular company and team socials</li><li>Uncapped budget for personal development</li><li>Share options for all employees</li><li>Regular company and team socials</li><li>Enhanced employer matching pension scheme with salary sacrifice options</li><li>Access to our Cycle to Work scheme</li><div><br></div><div>We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.</div><div><br></div><div><b><i>If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we’ll do our best to accommodate.</i></b></div>

<div><b>We’re on a mission to protect society from fraud and money laundering.</b>&nbsp;We’ve already protected over 2 million people through life’s big transactions.</div><div><br></div><div>Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.</div><div><br></div><div>Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.</div><div><br></div><div>Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.</div><div><br></div><div>Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.</div><div><br></div><div><b>Engineering at Thirdfort</b></div><div><br></div><div>At Thirdfort, we’re working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone’s opinions are heard and valued.</div><div><br></div><div>We are looking for a Senior Software Engineer to join our Grow team within the Engineering function and drive our efforts to build the client-facing features across KYB, KYC, AML and SoF for users of our Portal and/or integrators. The hire will be an effective contributor to technical projects, implementing solutions to immediate problems while collaborating with other engineers, helping mentor more junior colleagues and leading by example by sticking to the highest standards.</div><div><br></div><div>Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren’t welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best.</div>

We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 2 million people through life’s big transactions.

Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.

Engineering at Thirdfort

At Thirdfort, we’re working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone’s opinions are heard and valued.

We are looking for a Senior Software Engineer to join our Grow team within the Engineering function and drive our efforts to build the client-facing features across KYB, KYC, AML and SoF for users of our Portal and/or integrators. The hire will be an effective contributor to technical projects, implementing solutions to immediate problems while collaborating with other engineers, helping mentor more junior colleagues and leading by example by sticking to the highest standards.

Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren’t welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best.


<li>Contribute to our revenue-generating features built in the existing Thirdfort system across KYB, KYC, AML and SoF.</li><li>Collaborate with the rest of the team when planning and executing projects, ensuring we are able to maintain a timely and predictable delivery of successful product features.</li><li>Lead and inspire other engineers by example by writing code to high quality standards and keeping yourself and colleagues accountable to it through effective code reviews.</li><li>Ensure our products are maintaining high levels of security or privacy by being aware of those aspects in your own code, but also flagging potential issues seen elsewhere.</li><li>Contribute to discussions around suggestions about how to solve immediate problems while also considering the long-term implications of implementation decisions.</li><li>Embody quality and encourage the rest of the department to embody this.</li>

<li>Has experience building responsive, performant APIs while collaborating closely with engineers across the stack (backend through frontend).</li><li>Has experience with / understands the core concepts of: </li><li>Cloud-based applications</li><li>Modern Backend Languages (experience with Go or strong desire to learn are very desirable; some knowledge or a desire to learn JavaScript and React are nice to haves)</li><li>Modern CI/CD pipelines</li><li>Relational and non-relational databases</li><li>Can independently &amp; collaboratively craft testable solutions for backend features</li><li>Has worked effectively in a team with product owners, designers and other stakeholders</li><li>Cares deeply about the code quality of backend platforms and knows how to feedback to design with these in mind</li><li>Can communicate effectively with stakeholders of varying technical ability</li><li>Has built and maintained tests suites for unit and integration tests</li><div><br></div><div><b><i>Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don’t think you have all the requirements listed here but feel this could be a role and environment you’d thrive in, we would still love for you to apply.</i></b></div>

<li>Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that’s why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best.</li><div><br></div><div><b>Our Benefits</b></div><li>We’ve created our benefits package to reflect Thirdfort’s mission and values. We place a strong focus on <b>Security first</b> given what we do, extending this to our team’s physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work.</li><div><br></div><div><b>When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:</b></div><li>Compensation - £70k - £100k p.a. base salary </li><li>Flexible Working Hours</li><li>Enhanced parental leave</li><li>Work from home allowance</li><li>Uncapped annual leave</li><li>Enhanced sick leave</li><li>Private healthcare with our provider, AXA</li><li>Regular company and team socials</li><li>Uncapped budget for personal development</li><li>Share options for all UK employees</li><li>Customisable wellness budget and discounts on well-known brands with our partner ThanksBen</li><div><br></div><div><b><i>If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we’ll do our best to accommodate.</i></b></div><div><br></div><li>We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.</li>

Join us on our journey

Job listing

Customer Support Executive

People Associate

Senior Software Engineer