Jargon and stress free conveyancing with Wade & Wade
Published
Wade & Wade Conveyancing specialise in delivering smooth and stress-free property transactions for their clients. Known for their commitment to clarity and efficiency, they provide personalised service, utilising the latest in legal technology to ensure that every step is handled with precision and care. We spoke to Andrew McIntyre, IT and Operations at Wade & Wade about how focusing on simplicity and security allows their clients to focus on the excitement of beginning the next phase of their property journey.
Jargon, stress free experiences
With enough complexity to confuse even those within the industry, the stress of a property transaction is felt acutely by clients, who may have never dealt with such an emotionally charged, lengthy and administration heavy process before. Although complexity can’t completely avoided when buying and selling a home, Wade & Wade have made it their mission to provide simple and safe experiences for their clients.
Ask anyone who has purchased or sold a property, and they will tell you one of the most stressful parts is feeling left in the dark or experiencing periods of time with no communication from those representing you. Wade & Wade alleviate this stress by keeping their client’s up to speed, this concept is not unique, but their commitment to delivery is.
“Our team are experts in not only conveyancing but also in guiding our clients through the conveyancing process, we pride ourselves on taking excellent care of our clients every step of the way by going beyond the duties of a normal practice, providing an exceptional service, up to date legal advice and to proactively work on their behalf.”
Andrew McIntyre, IT and Operations Manager.
Andrew implemented InTouch to allow clients to access the progress of their transaction as and when they need, creating a tailored experience based on their needs and requirements.
“With InTouch, clients can log in and view progress, they can see the status of their transaction which has reduced support enquiries and helped a lot with communication and clients feeling looked after."
Andrew McIntyre, IT and Operations Manager.
Wade & Wade don’t shy away from innovation to achieve the best experiences for their clients, integrating technology wherever possible to facilitate better communication and security.
“I champion technology within the business to drive better outcomes for our clients, we have achieved a great balance between the utilisation of programmes like InTouch and Thirdfort alongside human interactions with our team.”
Andrew McIntyre, IT and Operations Manager.
Andrew has taken the same approach when it comes to ID verification, implementing Thirdfort via an integration with InTouch has meant their clients journey and communication is effective from start to finish. Compliance and anti-money laundering (AML) checks are a notoriously contentious topic for clients who may not understand why so much information is required and feel nervous about the security of their information.
“Our ID verification process is so clean now. Clients complete their checks faster, making the experiencebetter with less delays across the board. It’s simple in all the right ways.”
Andrew McIntyre, IT and Operations Manager.
Visions for the future
Andrew and his team have found the perfect balance between technology and human interaction with their service and now they are looking at how they can work more seamlessly within the industry as a whole.
“One of the things we are currently working on is digitising as much as possible with the overarching goal of working better with our clients and industry partners. I believe with all the technology we have an opportunity to build a cohesive and integrated property industry.”
Andrew McIntyre, IT and Operations Manager.
Andrew believes technology could reshape the way we all work together, improving service and experiences for everyone.
"I believe we are not far away from integrations and meaning all of us working within the industry can work more harmoniously, whether that is on the same platform or via integrations. A huge step in the right direction would be everyone across the industry including Agents, Brokers, Lenders and Legal teams sharing information seamlessly and I think technology is the obvious solution here. A new level of connectivity between parties would be revolutionary for us, our clients and the industry at large."
Andrew McIntyre, IT and Operations Manager.
About InTouch & Thirdfort
Like Thirdfort, InTouch was created after its founders experienced the drawbacks and risks of ineffective conveyancing processes. This foundation has generated a shared vision, to build solutions that improve the security and well-being of all parties involved in property transactions. The Thirdfort and InTouch integration provides conveyancing teams with seamless and secure workflows. Interested in how an integrated CMS and verification solution can help you level up your conveyancing processes? Contact us now to learn more.
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